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Returns & Refunds

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We hope you love your Comfortel purchase, however, we understand if you change your mind when it arrives.

If you are unhappy with the product you have purchased, you may return the item(s) to us within 90 days from date on invoice, brand new in original packaging only*.

You will receive a full refund (less a 20% restocking fee & original delivery costs from the original invoice) once the product has been returned to us. Return delivery is at your cost.

All Returned items must be brand new in their original packaging only, and must not be used or altered in any way.

Unfortunately, there is no refund, exchange, or cancellation available on sale, custom, made to order and special order items.

All return requests must be raised within 90 days of the date on your invoice, please check the list to see if your item is eligible* for the returns process for certain products, or faulty/damaged returns.

*We only accept returns & refunds:

  • Product is brand new & not assembled.
  • You keep the original packaging and insulating cartons
  • Goods are returned in their original condition
  • Product is NOT on sale/clearance or a custom/special order
  • You’ve got in touch with us to process your return within 90 days of the date on your invoice
  • Once we’ve received your returned products and we’re happy with their condition then we’ll process your refund for those products.

Simply contact us within 90 days of receiving your product(s) and we will assist you with your return.